Strategy into execution
I turn priorities and OKRs into portfolio governance, operating cadences and accountable owners, so a strategy deck becomes work people can track.
7 priorities → 5 portfolios → 95% fewer missed milestones
I make big technology transformations run, and I make them make sense.
I'm a Senior Program Manager with 9 years at PayPal and RBC. I turn cloud, infrastructure and AI strategy into operating rhythms, governance and decisions across organizations of up to 2,500 people, then turn the results into a story an executive can act on.
$11.45M
Cloud savings realized in five months
95%
Fewer missed milestones across 5 portfolios
90%
On-time closure of 120+ risks and vulnerabilities
~1,000
Engineers through a hands-on AI program
Most missed milestones are a visibility problem, not a delivery problem.
My job is to make the truth visible early enough to act on it: who owns what, what's at risk, and the one decision leadership needs to make this week.
How I work
Four things I'm known for
Governance that moves numbers
Cost, risk and change discipline that shows up in the results, not in the meeting count.
$11.45M saved · 90% on-time closure · 100% change success
AI adoption, built and scaled
I build with AI myself, and I take it from pilot to a whole organization, safely, with Legal, Risk and engineering on board.
Claude Code dashboard · ADAPTivate (~1,000) · AI vendor onboarding
Executive storytelling
I turn messy portfolio data into decisions: what's at risk, what we need from you, and the recommended path.
16/16 CTO updates · 4 monthly reviews · Google Cloud Next 2026
Featured build · Claude Code
An executive risk and compliance dashboard, built by me with Claude Code
More than 120 risks, remediation items, production bugs and security vulnerabilities were open at once, and leadership couldn't see what needed attention between reviews. So I built the view they needed.
The problem
With 120+ items open at once, there was no single view of what was on track, what was slipping and what needed leadership's help.
What I built
An executive risk and compliance dashboard that pulls the data together, so every item shows its owner, remediation plan and escalation path. I built it myself with Claude Code.
How it was used
It backed the governance reviews: owners were accountable for dates, and leadership could see what needed escalation between reviews.
90%
on-time closure across 120+ risks, remediation items, bugs and vulnerabilities.
Claude Code
Risk & compliance governance
Executive reporting
Risk & Compliance Command View
Illustrative snapshotOpen items by type
Open items, last 12 weeks
| Item | Due | Status |
|---|
A recreation with made-up sample data. The real dashboard holds internal PayPal data and isn't shown here.
Selected work
Results I can stand behind
A few of the programs that shaped how I work, from cloud governance at PayPal to infrastructure delivery at RBC.
95%
Fewer missed milestones
Turned 7 strategic priorities into milestone, dependency and risk reviews across 5 cloud and infrastructure portfolios, each with a named owner, feeding 4 monthly leadership reviews.
Slips became visible early enough to act on.
$11.45M
Realized cloud savings in five months
Ran the cadence, guardrails and tracking behind capacity flex-downs and migrations, so the savings stuck instead of being one-time cuts.
Realized, not just avoided.
~1,000
Engineers trained in hands-on AI
A recurring two-day AI Innovation Program across the US and India: Claude Code, ChatGPT, MCP and Perplexity, ending in a cross-team AI Challenge.
AI fluency across the org, not just in pockets.
~2,000
Employees at the Google Cloud Summit
Ran the summit in San Jose (2025) and India (2026) with Google Cloud, and shaped 3 PayPal sessions at Google Cloud Next 2026, out of 700+ worldwide.
Influence without a reporting line.
16 / 16
CTO updates delivered on time
Owned corporate communications for a ~2,500-person technology organization: CTO updates, All Hands, SharePoint and the quarterly newsletter.
A transformation fails on communication before it fails on technology.
100%
Change success under ITIL
Ran ServiceNow change, incident and problem management on programs such as a hardware migration for 94,000 employees and an ATM network refresh, and saved more than $500K with vendors.
ITSM isn't a gate. It's a discipline that travels with the work.
Career
Experience
Mar 2026 – Present
Senior Program Manager, Business Operations
PayPal · Austin, Texas
- Led business operations for Cloud Modernization Engineering (600 people) inside a ~2,000-person technology organization.
- Governed 120+ operational risks, remediation items, bugs and vulnerabilities to 90% on-time closure, using a dashboard I built with Claude Code.
- Led SRE change and problem governance across 5 workstreams, keeping audit requirements in step with the migration.
Feb 2025 – Mar 2026
Program Manager, Business Operations
PayPal · Austin, Texas
- Directed business operations for ADAPT (AI, Data and Platform Technology): OKRs, workforce and financial planning, governance and executive reporting.
- Orchestrated AI vendor onboarding across Technology, Vendor Management, Legal and Risk for controlled AI adoption.
- Promoted to Senior Program Manager in about 13 months.
Apr 2018 – Feb 2025
Service Delivery Program Manager / Scrum Master
Royal Bank of Canada · Toronto
- Managed $5M+ of service delivery across network, data center, vendor and service teams.
- Held 100% change success within SLA on ServiceNow, running Agile, Scrum and SAFe alongside ITIL.
- Recognized in the top 1% of employees with the 2022 RBC Performance Conference Award.
Mar 2021 – Jul 2021
Communications Program Manager (secondment)
Royal Bank of Canada · Toronto
- Led strategy, rebrand and content for RBC Expand, reaching ~94,000 employees and beating the prior season's audience by 10%.
Mar 2017 – Mar 2018
Project Coordinator / Associate
Royal Bank of Canada · Toronto
- Contributed $500K in revenue through client advisory, and supported a nonprofit program's national expansion in Salesforce.
Toolkit
Credentials and tools
Certifications
- PMPProject Management Institute
- ITIL v4 FoundationAxelos, PeopleCert
- Certified ScrumMaster (CSM)Scrum Alliance
Education
- Bachelor of Administrative Studies, Specialized Honors in ManagementYork University, Canada
Methods
AgileScrumSAFeITILITSMOKRs
AI
Claude CodeClaudeMCPChatGPT
Platforms
JiraConfluenceServiceNowPower BISQLSmartsheetSalesforceSharePoint
In others' words
What colleagues say
She has a real talent for taking complex problems and bringing structure to them, and for driving cross-functional initiatives from planning through execution, even without direct authority.
I watched her grow into an exemplary employee. She consistently delivered high quality work and was always willing to take on more.
RBC Performance Conference Award, Technology & Operations (2022)
Top 1% employee recognition
Let's talk
Have a transformation that needs to run, and make sense?
I'm open to Senior Program Manager, Technical Business Operations and Chief of Staff roles in cloud, infrastructure and AI transformation.